Customers may have a complaint against a bank or NBFC, but they are unsure how to handle it. The Reserve Bank of India (RBI), India's central bank, has implemented a complaint management system (CMS) through which consumers can file complaints against all financial service firms regulated by the RBI.
"Lodge complaint against any bank, NBFC, or payment system participant on https://cms.rbi.org.in under the RB-Integrated Ombudsman Scheme," the RBI has started sending notifications to inform people about the situation. More information is available by calling 14440 –RBI."
Here's how to use the RBI's "complaint management system" to file a complaint:
Step 1: Go to https://cms.rbi.org.in and select "File a Complaint."
Step 2: Type the captcha code into the box.
Step 3: Type the complainant's name and phone number into the form. 'Get OTP' will appear when you click on it.
Step 4: After entering the OTP, validate the information.
Step 5: Select additional information from the drop-down menu, such as an email address and a complainant category. Include the details of the entity against which you want to file a complaint.
Step 6: Click Next after selecting the radio buttons that correspond to the various inquiries.
Step 7: Verify whether you've submitted a written complaint with the regulated entity.
Step 8: Fill in the complaint date and upload the file from your device.
Step 9: Select the proper option buttons for entity queries as well as dispute details such as transaction amount and date.
Step 10: Click 'Authorisation' and tick the declaration if you have any papers to support your transaction.
Step 11: Select Review & Submit from the drop-down menu.
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