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Single Window Portal to be set up for pensioners, superannuated elder citizens

  • Writer: YashJ
    YashJ
  • Apr 14, 2022
  • 2 min read

For the advantage of pensioners and superannuated older persons, the government has announced the creation of a single-window portal.


Union Minister Jitendra Singh, speaking at the 32nd Meeting of the Standing Committee of Voluntary Agencies (SCOVA) for Review and Rationalisation of Pension Rules, i.e. (CCS) (Pension) Rules, 2021, said the Portal will not only enable constant contact with pensioners and their associations across the country, but will also receive their inputs, suggestions, and grievances on a regular basis for a prompt response.


According to Jitendra Singh, Minister of State for Personnel, Public Issues and Pensions, the goal of the Common Pension Portal is to establish a one window digital system for retirees to express their grievances and have them resolved without having to go to different agencies in person.

All Ministries responsible for processing, sanctioning, or disbursing pension dues are linked to this system, and grievances are submitted to the appropriate Ministry/Department for resolution after being assessed.


According to a statement released by the Personnel Ministry, pensioners and Nodal officers can view the status of their grievances online until they are resolved in the system.


SCOVA is a valuable venue for dialogues with stakeholders, such as retirees and their associations, as well as relevant ministries and departments. It allows associations to bring their concerns about retirees' welfare and other issues directly to the attention of the relevant ministries and agencies.


Since the commencement of the Doorstep Service for submitting Digital Life Certificates (DLC) by Postman in November 2020, more than 3,08,625 Life Certificates have been processed through India Post Payments Bank (IPPB), according to the minister.


In November 2014, the Prime Minister introduced the Jeevan Pramaan Portal, which allows people to submit life certificates online. Minister further stated that Public Sector Banks have established doorstep banking for the collection of Life Certificates in 100 cities, with 4253 Life Certificates issued through Banking Agents.

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