The National Payments Corporation of India (NPCI) has created a new 'UPI-Help' on the BHIM UPI in order to improve a transparent dispute redressal process. The effort is part of the Digi-Help stack, according to a statement made by NPCI. The UPI-Help redressal system would give BHIM UPI app customers with a superior, hassle-free issue resolution experience. Users will be able to register complaints online using the BHIM UPI app with the help of UPI Help. For person-to-person transactions, it will also settle grievances online. The new UPI-Let, according to the NPCI, will help BHIM UPI customers get the following services:
Performing a status check on pending transactions
Making a complaint regarding unprocessed transactions or money that has not been credited to the recipient
Making a formal complaint regarding a merchant's transaction
The UPI-Help tool will aid in the resolution of complaints for person-to-person or P2P transactions conducted online. Furthermore, if the user does not take any action on pending transactions, the UPI-Help function will attempt to auto-update the final status of the transactions on the app.
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