In a country where high traffic seems to be normal, toll plaza lines may be a major source of frustration for drivers, not to mention a waste of valuable time.
To address this difficulty, the Government has launched FASTag, an RFID-powered tag, to make the toll plaza experience more efficient. To complete the transaction, just place the tag on your windscreen and proceed through the toll booth. The toll cost will be deducted from your bank account as soon as the tag is detected by the scanner at the plaza.
Due to the system's early stage, some bugs and glitches are to be expected. As a result, it's important to be aware of the potential difficulties that might arise when using FASTag. Here are a few typical examples.
Tags that have been stolen, lost, or damaged
Due to the card's location on the windscreen, it is susceptible to theft or loss. Many FASTag users have had this problem. Make a report if you notice that your Bank-issued tag has been lost or stolen. The sooner you do this, the less likely it is that your lost or stolen tag will be misused by someone else.
You can return your tag to us if it's damaged in any way and we'll send you a new one.
Double-Deduction
Toll fees might be debited from your account more than once. Most of the time, this is the result of a computer malfunction.
Contact customer service or ask for double-deduction reimbursement through customer portal if you have such a problem with FASTag. You must notify them of any transaction irregularities within 15 days of the occurrence, after which system will consider the relevant transaction to be error-free.
Possible Techncal Errors
Another common problem for FASTag users is that the tag malfunctions. RFID scanners may not be able to read your tag in this situation. If you're forced to pay in cash, you'll have to do so. The only exception is when the scanner at the toll booth doesn't operate.
FASTag has been Blacklisted
If you don't have enough money in your FASTag wallet, you'll have your account blocked. You'll have to pay by cash if you travel by a toll booth with a banned tag. As a result, you should always make sure that you have enough money in your account to cover your trip expenses.
Conclusion:
Even so, the advantages of adopting FASTag much exceed the disadvantages. To begin with, there's no need to hunt for loose change or stand in long lines. It's also possible to recharge it digitally, without any problems. What's the most exciting part? The tag is good for five years after it is issued.
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